Refund policy

Last updated: 1 November 2026

Contact us

The seller is Ross Crabtree trading as Horizon Geopolitics, a sole trader. Email info@horizongeopolitics.com or telephone +44 20 3864 1042.

Business correspondence: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA, United Kingdom. This is a correspondence address, not a shop or collection point. Please contact us for the correct parcel-return instructions before posting a print. This does not make cancellation subject to our approval.

Digital posters: 14-day refunds

You may cancel a digital poster purchase within 14 days after purchase, including after downloading the file. Tell us clearly that you wish to cancel and include your order number if available. We will refund the purchase price to your original payment method within 14 days of receiving your notice. You do not need to return a digital file. This promise does not restrict your rights if a file is faulty, inaccessible or not as described.

Printed posters: cancellation and returns

Our standard posters are not personalised. You may cancel without giving a reason from purchase until 14 days after the day you receive the last print in your order. Printing a standard design after you order does not remove this right. If the last day of a cancellation period falls on a weekend or public holiday, we extend it to the next business day.

Email us, write to the correspondence address above, or use the cancellation or return request available in your customer account. A clear cancellation statement is sufficient; the optional form below is not compulsory. Contact us if the account option is unavailable.

After telling us you wish to cancel, send the print back within 14 days. You pay the direct return postage for a change-of-mind return. Package the print securely; original packaging is not compulsory. You may handle the print as needed to inspect it, as you would in a shop. We may reduce the refund for a loss in value caused by handling beyond that. There is no restocking or cancellation fee.

Refund timing and delivery charges

For cancellation of a whole physical order, we refund the price paid and the cheapest standard outbound delivery charge we offered. Any extra amount paid for premium delivery is not refundable for a change of mind. For a partial cancellation, we refund any standard delivery charge attributable solely to the returned items.

We issue refunds to the original payment method within 14 days of your cancellation notice. For physical goods, we may wait until we receive the returned print or evidence that you posted it, whichever happens first; we then refund without undue delay and no later than 14 days after that event. If no return is needed, we refund within 14 days of your notice. We do not charge a refund fee.

Faulty, damaged or incorrect orders

Contact us with your order details and what went wrong. Photos can help us investigate, but are not a condition of your legal rights. We cover reasonable return costs for faulty or misdescribed goods and provide the remedy required by applicable consumer law. Contact Horizon Geopolitics rather than arranging a return directly with the printer.

These terms do not reduce mandatory consumer rights, including rights for defective digital content, late delivery or goods that are not as described. Where the law gives you stronger rights, those rights apply.

Australian consumer rights

Australian customers have rights under the Australian Consumer Law that cannot be excluded. Our 14-day cancellation promise is additional to those rights. Its time limits do not restrict remedies for faulty, misdescribed or undelivered products. Depending on the problem, the law may entitle you to a repair, replacement, refund or compensation. We cover reasonable return costs where required by law.

Optional cancellation form

To: Ross Crabtree trading as Horizon Geopolitics, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA, United Kingdom; info@horizongeopolitics.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following digital content:

Ordered on / received on:
Order number (if available):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:

Delete wording that does not apply.